We guarantee our seats to be the best and most comfortable. So much so, we back it up with our 14 day trial period. If you're not happy for any reason, you can return the seat for a refund.
We feel that you need to ride at least 100 miles on a new seat to adjust to the new feel and riding position - only then will you really know how great it is!
If you read some of our customer comments on our web site, you will understand why the Ultimate Seat is the ultimate for long distance comfort.
If you buy a seat directly from The Ultimate Seats Company, you have up to 14 days from receiving the seat to contact us for a return authorization.
Just keep the original box, and be sure to keep the seat in perfect condition, no scratches, scuffs or tears. Then, for any reason, your new Ultimate Seat is not to your liking, call us within 14 days of receipt and discuss the nature of the problem with a customer service representative at 877-672-0288. We will assign you "Return Authorization" and a fowarding address.
Upon receiving the seat back at our warehouse, we will inspect it to confirm that it's in new condition. We will then either exchange it for another model or refund you for the price of the seat. Your cost will only be UPS freight to you and the freight back to our warehouse.
The return policy does not apply to seats with custom colors, custom embroidery, seats made without logos or seats ordered without driver backrest bracket. If a seat is returned, and after our inspection is found to have been damaged from your use, the refund amount will be adjusted accordingly.
Ultimate Seats will not accept a returned seat beyond our 14-day notification period.
Seats Damaged in Shipping:
If you receive a seat that you notice is damaged when you open the box, it is your responsibility to immediately call UPS to file a damage claim. Be sure to keep the box and all packing materials since these may be needed in filing a claim. Please call us if you have any questions.
Return Policy for Seats Purchased from a Dealer:
If you buy an Ultimate Seat from your local dealer or other supplier, the return policy is strictly between you and your dealer or supplier. Ultimate Seats has no control over the dealer/suppliers return policies, so please be sure the ask your supplier about the details of their return policy before you make a purchase from them.
Online ordering is for the contiguous United States and Canada only. For all other locations - Click Here
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